home | sign in | cart | contact | faculty & staff 
 


BROCK UNIVERSITY BOOKSTORE REFUND POLICIES
 

TEXTBOOKS

Note: Printed Course Packages, Access Codes and selected titles are final sale.

Full refunds for Textbooks are only available during the following period of time and meeting conditions as outlined below**:

 

BROCK UNIVERSITY WINTER 2014 SESSION COURSES

Period 1:

Purchases from December 16, 2013 to January 10, 2014

Last Day for refunds: January 13, 2014

Period 2:

Effective January 13, 2014:

FINAL SALE (no refunds or exchanges)

Purchases from January 13, 2014 to January 17, 2014
**Refund With Proof of Drop ONLY

Last day for refunds with Proof of Drop: January 17, 2014


 

In addition, the following conditions ** must be met:

1) Products must be in mint condition (unread and unmarked).
2) No refunds or exchanges if original shrink-wrap is removed or torn.
3) No refunds or exchanges on any portion of the “Textbook Reservation System” and special orders.
4) Must present original cash register receipt.
5) For payments made by VISA, MC, Debit Card, Brock One Card or Gift Certificate, refunds will be issued via same method with original card.  No Cash Refunds will be issued.
6) Must present Student ID or Driver’s License.
7) Bookstore personnel reserve the right to determine the condition of merchandise.
8) see categories and additional requirements below:

 

ALL REFUNDS MUST INCLUDE :
1) Original cash register receipt.
2) Presentation of student ID or Driver’s License.
3) Refunds will be issued in the same method as paid with original card. Cash payments will be credited to a debit card, credit card or gift card.
4) Products must be in the original packaging, packaging must be intact and in the same condition as purchased. No broken seals, glue, shrink-warp, tape, seals,etc. Repackaged products do not qualify for refund, exchange or credit in store.
5) Personnel reserve the right to determine saleability of merchandise.
6) Note: special orders, sales items and some products are final sale (no refunds, exchanges or credit in the store)
7) see categories and additional requirements below:

 

A: GENERAL BOOKS: Trade and Paperbacks;   STATIONERY;    MISC.
1) refunds or exchanges within 4 days of purchase (see exceptions below)
2) must be in perfect condition: not partially read, used, marked, bent, ripped, etc.
3) if original shrink-wrap is torn or removed, we cannot issue refunds, exchanges or credit in the store
4) no refunds, exchanges or credit in the store if packages have been opened, torn, look handled, banged, etc.
FINAL SALE items: (no refunds, exchanges or credit in the store can be issued): all stationery items, calculators, magazines, cards, candy, snacks, stamps, shipping charges, cameras, batteries, tapes, microcassette, bar charts, special orders, special order deposits, etc.

 

B: CLOTHING AND MEMORABILIA
1) Refunds, exchanges, credit in the store within 2 weeks of purchase(includes weekends/holidays).
2) Must be in perfect condition: not worn, washed, marked, animal/human hair, deodorant, makeup, smudges, scented, pen/pencil marks, smoke smell, alcoholic/beverage smell, etc.
3) Original price tags, brand tags, barcode tags must be returned attached on the original product.
4) Sale items will be considered only for exchange or store credit only within 2 weeks of purchase (includes weekends/holidays) and applies only to clothing.
5) Products cannot be refunded if they cannot be resold as new and as originally purchased.
FINAL SALE items: (no refunds, exchanges or credit in the store can be issued): lab coats, goggles, safety glasses, reading glasses, sunglasses, socks, hats, flip flops, etc.

 

C: COMPUTERS, SOFTWARE & ACCESSORIES
1) hardware, software and accessories (not special orders): refunds  will be accepted within 10 days of purchase (includes weekends/holidays)
2) ink cartridges: exchanges or in store credit only within 10 days of purchase (includes weekends/holidays)
3) products must be in the original, unopened box including taped, sealed and/or shrink-wrap. No broken seals or tape or box or plastic cover, etc. Repacked products will not be accepted for refund, exchange or credit in the store
4) refunds, exchanges or credit in store cannot be issued on software licences
5) special order deposits are final and non-refundable in any form.
6) accessories such as cables, disks, CD, CDRW, DVD, clicker(s), etc. are final sale and non-refundable in any form
7) PLEASE NOTE: WARRANTY IS MANUFACTURER’S WARRANTY ONLY                                                   

 

D: BROCK UNIVERSITY ONLINE AND PHONE ORDERS
1) Products must be in mint condition*.
2) No refunds or exchanges if original shrink-wrap is removed or torn*.
3) No refunds or exchanges on any portion of the “Textbook Reservation
System” and special orders.
4) Must have a copy of original register receipt, reason for return, full student name and student ID number enclosed with the return and all other pertinent information.
5) For payments made by VISA, MC, Debit Card, Client Card or Gift Certificate, refunds will be issued via same method with original card information.  Since cheques are not accepted as payment, we cannot issue cash or cheque refunds.
6) There are no refunds or exchanges during exam period.
7) The Bookstore will not be held responsible for books lost or damaged in transit.
8) Returns received after the refund period has expired will not be accepted without  prior authorization.
9) Bookstore personnel reserve the right to determine saleability of merchandise. For refunds or exchanges on other merchandise, please see full details posted in store and on the web www.bookstore.brocku.ca
10) Customers returning merchandise are responsible for proper packing and for all shipping and handling costs associated with the return.

*Mint condition means: in original shrink-wrap, not partially or fully read, used, marked, written in, bent, ripped, look handled/worn, bent corner(s)/page(s), backpack/bag wear and tear, smudged, dirty, etc.
Very strict? You’re right! Publishers will not take books back even with the
slightest damage or not in original shrink wrap.                                                     

 


ABOUT SSL CERTIFICATES